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Owe Nothing On Fraudulent
Transactions.
Visa's
Zero Liability policy means 100% protection for you. Visa's
enhanced policy guarantees maximum protection against fraud.
You now have complete liability protection for all of your
card transactions that take place on the Visa system. Should
someone steal your card number while you're shopping, online
or off, you pay nothing for their fraudulent activity. If
you notice fraudulent activity on your card, promptly
contact your financial institution to report it. It is
important to continually monitor your monthly statement to
identify any unauthorized transactions.**
Visa's Zero Liability policy took effect April 4, 2000, and
is a great improvement on the previous policy. The former
policy required that you report fraudulent activity within
two business days of discovery. After this two-day period,
you could be held responsible for up to
£50
of the unauthorized charges. With the new Zero Liability
policy, you're no longer required to report fraudulent
activity within two days and you're not responsible for any
fraudulent transactions made over the Visa network.
The Zero
Liability policy covers all Visa credit and debit card
transactions processed over the Visa network - online or
off. The only transactions not covered under the Zero
Liability policy are commercial card, ATM, and
non-Visa-branded PIN transactions.
For
transactions on other networks, the liability decision is
left to the financial institution that issued your card. The
Issuer has the option of extending the same protections
afforded by Visa's Zero Liability policy.
Get quick
provisional credit for fraud losses.
Visa's
cardholder protection policy requires all financial
institutions issuing Visa products to extend provisional
credit for losses from unauthorized card use within five
business days of notification of the loss. However, many
major financial institutions affiliated with Visa will issue
provisional credit even earlier - within 24 to 48 hours
after the loss is reported.
Shop safely with Visa.
Visa
takes online security very seriously so that you can shop
safely on the Internet. With the support of Member banks,
Visa has invested millions of dollars in building a secure
payment system. Visa works with law enforcement and
technology companies to stay one step ahead of criminals.
As a
result of these efforts, fraud as a percentage of our total
volume has actually declined over time. In the early 1990s,
fraud accounted for about 0.15 percent of total Visa
transaction volume; today it's a mere 0.06 percent - that's
less than 1/13 of one percent.
With
Zero Liability, Visa continues to lead the card payment
industry in consumer protection. Although card fraud is
extremely rare and getting even rarer, Visa's policy
eliminates any risk you face shopping online or off.
You're protected
with Visa.
Visa has
highly sophisticated fraud-screening solutions in place, and
works with technology companies every day to enhance them.
Field merchants also receive training from Visa on fraud
protection.
Visa
also mandates cardholder verification codes on the back of
cards to help merchants match cards used for purchases with
their authorized cardholders. Visa card Issuers should have
these codes on all newly issued Visa cards as of 2001.
Visa's address verification service also helps merchants
screen card-not-present transactions.
Cardholders should always regularly check their monthly
statements for transaction accuracy. Financial institutions
may impose greater liability on the cardholder if the
financial institution reasonably determines that the
unauthorized transaction was caused by the gross negligence
or fraudulent action of the cardholder - which may include
your delay for an unreasonable time in reporting
unauthorized transactions.
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